Job Description:

Our company operates as the intermediary on the market of Certificates of conformity mediation.  From the position of Account Manager you will have the unique opportunity to discover and act on the client side of our business. You will be responsible for creating, developing and maintaining successful relationships with our clients. You will hold the position that is crucial for ensuring client’s satisfaction, retention and for finding and attracting new customers. Having the client perspective will also enable you to contribute to the process of creation and development of the company’s marketing and sale strategy. You will work in a young team within a dynamic environment. 

Your main responsibilities will be: 

Delivers timely, accurate customer service
Responsible for receiving inbound calls and making outbound calls
Ensures the highest level of customer satisfaction
Helps clients with their questions and concerns and provides support for other team members. 
Participates in preparation and implementation of a marketing strategy and marketing campaigns.

Candidate Requirements:

Excellent customer service skills
Organizational and problem solving skills
Ability to work in a fast paced environment
Demonstrated initiative
Maintains a supportive, positive attitude
Analytical ability at a level sufficient to understand and resolve client/customer requests and concerns
Strong verbal and written communication skills
Ability to handle escalated calls
Ability to prioritize effectively, and successfully complete multiple tasks within assigned deadlines
Ability to work in a team environment, resolve problems and receive constructive feedback
University/College degree