Job Description:

(COMPANY NAME) Private Bank is a global wealth management leader that delivers the highest quality advice, service, and capabilities to wealth individuals and families in 36 countries around the world. The largest private bank in the U.S. and the third-largest worldwide in terms of total clients assets. (COMPANY NAME) Private Bank enjoys relationships with 40% of the individuals on the Forbes Billionaires list.

Our Geneva office is currently looking for creative and dynamic professionals for its Technology department. With close to 100 employees, the Technology department is part of the Technology & Operations Hub based in Geneva which services (COMPANY NAME)'s international private banking business (Europe, Middle East, Africa, Latin America and Asia). The Technology department is responsible for application delivery, Business and Operations support & projects.  Based in Geneva, the Technology group is a hub supporting the business across three continents and various jurisdictions.

The position summary:

The Service Delivery team is responsible for coordinating incident and crisis resolution, problem management, Service Level Agreement and systems availability monitoring.
The role requires accuracy and attention to detail, an awareness of potential risks, understanding of critical timing involved and an ability to work under pressure and to meet tight deadlines.

Job Description:

Based in Geneva, as a member of the Service Delivery team, the individual will be focusing on the following tasks:

· Act as coordinator cross departments in case of major incidents;
· Chairing of the daily 09:00 health-check call and subsequent reporting and problem management action follow up;
· Generate and deliver daily and weekly incident reports, to be used for management reporting and escalation;
· Maintain the log of post-incident actions points and follow up delivery with appropriate groups;
· Write and update the Bank 'Service Level Agreements;
· Co-manage the Business & technology resiliency processes;
· Liaise with the Mumbai team

Candidate Requirements:

Experience and skills required

Soft skills:
· Fluent in English;
· Experience handling multiple requests and queries at the same time;
· Attention to detail, high level of accuracy;
· Continued dedication to providing best of class service at all times;
· Communication skills & analytical skills;
· Team player;
· Use of good judgement - customer orientation.

Technical skills:
· Previous experience in level 1 / level 2 applications support / integrator with proven Problem Management expertise;
· Past experience or education background in development or technical analyst is a plus;
· ITIL knowledge/qualifications or Banking knowledge is a plus;
· Awareness and exposure to change management methodologies is a plus.
  Due to the nature of our global reach, it will be necessary on occasions to work outside the normal working hours and to provide on call services