Job Description:

(COMPANY NAME) is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, (COMPANY NAME) delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about (COMPANY NAME) and its financial performance can be found on wxx.xxxxxxxxxxxxxx.xxm http://wxx.xxxxxxxxxxxxxx.xxx/>

Financial Market Executive

Opportunity for a Financial Markets Executive position within (COMPANY NAME) Support Centre (TRSC) in Geneva. The main drive of this department is to provide an excellent level of first line telephone and e-mail support on queries raised by (COMPANY NAME)' customers.
(COMPANY NAME) Support offers a young, dynamic, multi cultural, international environment with a strong focus on quality of service and further development of knowledge and skills. In Geneva we cover 15 countries, in 8 different languages.

Responsibilities include: 
* Offer expert advice and help to clients over various channels, relating to the use of their (COMPANY NAME) applications
* Manage resolution processes and assume ownership of functionality and data content queries
* Ensure that customers are always kept up to date about the status of their query by providing effective and accurate follow up
* Continuously enhance personal and business competencies, such as product and market knowledge
* Build an extensive network throughout the company to facilitate quick and efficient resolution
* Manage the customer relationship through the use of Siebel CRM

Candidate Requirements:

* Graduate level education or equivalent, preferably in Economics, Business or Finance 
* Professional experience in either the Financial Markets or in a Customer Service role 
* Financial Markets knowledge or aptitude for quick learning 
* Logical approach to problem solving and analytical thinking 
* Excellent service skills including active listening alongside focussing, and fully understanding our customers' needs 
* Ability to work under pressure 
* Proven team player, excellent communication and interpersonal skills 
* Self motivated, proactive and driven 
* Good time management and organisational skills in order to prioritise workload and demands 
* Demonstrates urgency, energy and enthusiasm 
* Adapts quickly to a changing environment 
* Language skills; mother tongue or fluent in French, fluent English (any additional European languages would be a great asset) 
* Excellent IT skills and good knowledge of Windows applications, including Excel and Word  (COMPANY NAME) employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

(COMPANY NAME) values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

(COMPANY NAME) is proud to be an Equal Employment Opportunity/Affirmative Action Employer