Job Description:

Key Responsibilities
Manage and provide best in class client service to a portfolio of top tier Treasury Services clients based in the Central Europe region. Assist in developing strategic client plans and support the execution thereof. The incumbent promotes client satisfaction by interacting with the clients on current service and operating issues and opportunities. The incumbent defends existing revenue whilst identifying new efficiencies and cross sell opportunities through frequent client meetings and discussions covering new products and market developments.

Major Functions/Responsibilities: Defend existing revenue whilst introducing new products and services to customers. Promotes use of self service tools to reduce number of client enquiries. Understand the customer's business environment to better predict their needs and provide appropriate solutions. Use of data mining techniques to understand: Client's payment activities, pattern's of client's enquiries, opportunities for increasing client's straight-through rates. Maintains and broadens partnerships with customers; Promotes sharing of experience and best practice across the team and understands competition's capabilities and gaps.

Expert on (COMPANY NAME) Understands the relationships between products and how they relate to the client's business strategy; Understand and manages client risk at (COMPANY NAME); Strong knowledge of (COMPANY NAME)'s credit process and overdraft management discipline; Strong knowledge and understanding of existing products; Strong knowledge of (COMPANY NAME)'s billing process and practice; Develops internal partnerships

Candidate Requirements:

Key Skills
German and French language skills with Italian an additional benefit.
Excellent communications skills: verbal and written
Demonstrates industry/market expertise
Maintains composure, energy and professionalism despite job demands and volume of interactions
Communicates tactfully and empathetically with clients; demonstrates cultural sensitivity and awareness
Proven negotiation skills
Strong organizational skills; ability to juggle multiple priorities
Strong knowledge and understanding of Treasury Services existing products; understands relationship between products and how they relate to the client's business strategy.
In-depth knowledge of risk management requirements, regulatory requirements, operational risk management procedures and credit requirements for Treasury Service processes
Ability to mobilize internal networks and resources
Utilizes systems quickly and effectively; fully utilizes applications software.
Understand global implications and effectively deals with cultural diversity and regulatory environments of global clients (Financial Institutions and Multi-national Corporations)
The role will require travel on business trips approximately once a month.

Experience - Required
Client service and client portfolio management experience

Experience - nice to have
People and project management skills